Zayo Managed Services’ voice solutions provide you with a variety of options to suite your business needs. Let us manage your phone service with a feature rich hosted PBX system or you can enjoy the convenience of using your existing premise-based phone system with one of our business trunking solutions.

Zayo Managed Services supports a wide range of phones for use with your Hosted PBX service. Choose from low-end lobby or kitchen phones or mid-range general office phones to higher-end executive and receptionist phones.

The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used for a wide variety of click to call features. The Telephony Toolbar complements the Web Portal and allows users easy access to often used calling features.

The Zayo Managed Services Web Portal is a robust online tool used to configure calling features such as do-notdisturb and selective call forward. While most features can be activated using the phone, you may want to explore the Web Portal to fully enjoy all of the powerful call management tools available.

The Reception Console is a carrier class IP Telephony Attendant Console for use by receptionists, or telephone attendants, who manage and screen inbound calls for enterprises.

The Call Center feature enables business groups to set up an informal call center with incoming calls distributed among a group of users, or agents. Incoming calls that cannot be answered immediately are queued and the caller listens to music or your personalized message until the call can be handled. No answer and overflow policies can be setup to direct callers to another destination when the group is unable to accept calls.

The Attendant Console allows a user to monitor other people's phones. At a glance, see a person is free or currently busy talking on the phone.

Zayo Managed Services Fax-to-Email (vFax) service automatically converts received faxes into a TIFF formatted image which in turn is delivered to an end-user’s email inbox. Users are given a unique vFax number. When anyone sends a fax to this vFax number, it is converted into a TIFF file and is attached to a standard email message that is delivered to the user's email account. The fax image can be opened, read, printed, stored, or forwarded via email to another user.

On-demand audio conferencing with no reservation required. Easy audio conference control through touch-tone commands on the phone. Toll and toll-free telephone numbers available.

The Customer Management Center (CMC) allows you to view all of your call detail records and WAN network statistics.

Call recording allows specified phone calls to be recorded for later playback. Phone call recording is automatic and based on specified criteria. Optionally, a “Live Monitor” feature allows calls to be listened to real-time using a web browser.

As an alternative to the default system defined music on hold (MOH) for your Hosted PBX service, you can load one of the pre-formatted Zayo Managed Services provided MOH files.

The Zayo Managed Services Data Center provides hosting solutions to ensure your business-critical applications are served with the fastest connectivity, highest-level of security and highest reliability available. Whether you want a hands-on or hands-off solution, our enterprise-class Data Center can meet your hosting needs.

Seamlessly integrates Hosted PBX from Zayo Managed Services and salesforce.com, providing an unparalled way to communicate with customers and business partners. The joint solution enables enterprise users to integrate the VoIP platform directly into Salesforce CRM applications, allowing users to access advanced voice features including click-to-dial and others.